Return policy

A little clarity before you order.

Confirm the seller's full return terms at checkout and keep a copy with your order confirmation.

Before purchase

Check sizing, availability, delivery arrangements, return eligibility, any time limit and responsibility for return postage. This guide does not set a return window or promise free returns.

If something is wrong

Contact the seller promptly using your order confirmation. Explain the issue and keep clear photographs of the item, packaging and order reference. Ask for the required return process before sending anything back.

Keep your records

Retain proof of purchase and any return tracking. Follow the seller's instructions about condition and packaging. Refunds and exchanges are handled by the seller under the terms applying to your order and any applicable consumer rights.